HELP CENTER

QUESTIONS BEFORE YOU START BOOKING

QUESTIONS BEFORE YOU START YOUR TRAVEL

“If I want to cancel my booking, what’s your cancellation policy?”

You can cancel any of your transfer journeys or your entire booking online by accessing the ”My Booking” panel on our website. Transfer service cancellations received with more than 48 hours notice are refunded in full. No refund is paid for cancellations received less than 48 hours before the transfer time. If you are not entitled to a refund, you will always receive an email with a cancellation note attached which you may be able to use to claim the expenses back from your tour operator, airline, or travel insurance provider. Note that the Gold Protection insurance and the SMS will not be refunded in case you wish to cancel your booking.

“I can’t select my address. What should I do?”

Select the airport / port / train station in the first field, and just type the name of the location or area you are travelling to into the second field.

“I can’t find my hotel, how can I specify the hotel that I’m going to?”

For shuttle services: If your hotel is not listed on our website, it means we cannot provide a shuttle transfer to that accommodation. In this case, we would recommend you to book a private transfer, where you can specify the exact address where you would like to be dropped off.

For private transfers: The exact address details (street name, number, postcode) of your accommodation will be required at a later stage whilst completing your booking.

“What luggage entitlement will I have?”

You can bring 1 bag or medium size suitcase per passenger seat in the vehicle selected, and one piece of hand luggage such as a handbag or small bag (camera or laptop bag or similar). Carry-on cases are considered to be suitcases rather than hand luggage.

Your luggage entitlement is therefore defined by the size of vehicle you book. For example, a 4 seater taxi has space for 4 medium sized suitcases, as well as 4 small hand luggage items. An 8 seater minivan has double the luggage capacity.

If you wish to bring any extra items, you will be able to select these whilst completing the booking.

If you are in any doubt as to whether your luggage will fit in the vehicle, we strongly recommend you to upgrade to a larger one in order to ensure that you have a comfortable and stress-free journey.

“What happens if my flight, train, ship is delayed or if my flight is diverted?”

Flight delays: If your inbound flight prior to the transfer from the airport is delayed or diverted to a different airport, we will do our best to reschedule the transfer according to your new arrival time, free of charge. If we are unable to reschedule your transfer due to lack of available vehicles, you will be refunded in full for the affected transfer.

Train delays: If you have booked a transfer from a train station, the driver will wait for 20 minutes from the scheduled pickup time indicated on your booking voucher. Train delays aren’t monitored.
Ship delays: If your ship is delayed, please contact us at least 2 hours before the scheduled pickup time indicated on your booking voucher. We will try to reschedule your transfer or refund you in full for the unused service. The driver will wait for 20 minutes from the scheduled pickup time.
Diverted flights: If your flight is diverted to a different airport, you must contact us immediately by calling any of the emergency numbers on your booking voucher to inform us about your new arrival details. Should you be arriving at the airport by bus or train, the driver will wait a maximum of 20 minutes from the arrival time you advise our Customer Service team. Should you arrive by plane we will monitor the new arrival flight and wait for you accordingly, subject to availability.

“Where will I meet my driver?”

For transfers from the airport, you should proceed to the arrivals hall or to the meeting point specified on your booking voucher, where your driver or a representative will be waiting for you with a sign or a tablet showing the lead passenger’s name or the Sun & Sea Transfers.com logo.

For transfers from a port or train station, we will always pick you up at the nearest meeting point available. We will communicate your exact meeting point on the pickup instructions of your booking voucher.

For transfers from your accommodation, the driver will wait for you at the reception or outside the building.

“If I want to cancel my booking, what’s your cancellation policy?”

You can cancel any of your transfer journeys or your entire booking online by accessing the ”My Booking” panel on our website. Transfer service cancellations received with more than 48 hours notice are refunded in full. No refund is paid for cancellations received less than 48 hours before the transfer time. If you are not entitled to a refund, you will always receive an email with a cancellation note attached which you may be able to use to claim the expenses back from your tour operator, airline, or travel insurance provider.

Note that the Gold Protection insurance and the SMS will not be refunded in case you wish to cancel your booking.

“Do I need to confirm my booking with you after I get my booking confirmation?”

No, you do not need to confirm your booking if you have already received an email with your booking reference and confirmation. There is also no need to reconfirm your return transfer, unless we ask you to do so.

HELP CENTER

“If I want to cancel my booking, what’s your cancellation policy?”

“I can’t select my address. What should I do?”

“I can’t find my hotel, how can I specify the hotel that I’m going to?”

“What happens if my flight, train, ship is delayed or if my flight is diverted?”

“Where will I meet my driver?”

“If I want to cancel my booking, what’s your cancellation policy?”

“Do I need to confirm my booking with you after I get my booking confirmation?”

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